Here at Sugar Fix, we want you to be happy with your purchases. Please send your feedback to email@example.com.
What is your return policy?
We will provide a refund or exchange if the products did not leave our warehouse in a merchantable condition, or do not agree with the description given. To make a claim, please request a claim form by sending an email to firstname.lastname@example.org or phone our office on 02 9417 6323. You will need to return the products to us so we can consider your refund. We will consider your refund request promptly once your returned goods are received. Return postage costs will be refunded if the goods are found to be faulty.
Goods heat damaged during transit will be replaced free of charge provided warm weather packing and express shipment is selected. We regret that we cannot be responsible for lost parcels or other damage occuring during shipment.
Order and acceptance
All orders are subject to acceptance. We reserve the right to reject any order. We will notify you when your order has been shipped.
While credit card details submitted are subject to some verification at time of order, your credit card will not be charged until your order has been accepted and goods are ready for dispatch within 24 hours. Customer orders made using credit card callback, or fax back will be cancelled if payment is not received within 4 business days of placing the order.
We take your privacy seriously. Sugar Fix Pty Ltd does not sell or rent our customer information to other parties, ever.
We need to gather information about you in order to process your orders effectively. Some of your details may be revealed to third parties in order to process your credit card payment, manage your shopping carts and to deliver your order.
We will send you information, special offers and news about Sugar Fix by email or mail if you opt to receive information from us. If you prefer not to receive this information, you can remove yourself from our mailing list by logging in using your clicking on the register link, then click on the change profile link to modify your profile.
We store a temporary cookie to process your shopping basket.
All credit card details provided on our web page are protected with SSL protection. SSL protection is in place when you see a secure symbol at the bottom of your screen. If you prefer, provide your credit card details by fax. We do not record your credit card details and therefore we ask you to provide them with your next and subsequent orders.
All material, trade marks, digital images or other intellectual property on this site are the property of Sugar Fix Pty Ltd ATF The Greenbank Family Trust, and are subject to copyright. Reproduction is not permitted in any form. Unauthorised modification, copying, hiring, lending, transmission, web linking and broadcasting is prohibited.
"Sugar Fix" and the "X" device are registered trademarks of Sugar Fix Pty Ltd ATF The Greenbank Family Trust. Other logos used on this site are the registered and unregistered trademarks of others.